Shipping policy

Shipping PolicyAt Not Only Reeds, we are committed to providing you with the best possible shopping experience, including a seamless shipping process. Please review the following information regarding our shipping policy:

1. Processing Time:

  • Orders are typically processed and shipped within 1-day shipping on in-stock items, excluding weekends and holidays.
  • Orders placed after midnight (local time) may be processed the following business day.

2. Shipping Methods:

  • We offer various shipping methods to accommodate your needs, including standard, expedited, and international shipping options.
  • Shipping costs and delivery times may vary depending on the selected shipping method and destination.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the selected shipping method.
  • You can view the shipping costs for your order during the checkout process before completing your purchase.

4. Estimated Delivery Times:

  • Estimated delivery times are provided for each shipping method during checkout.
  • Please note that delivery times are approximate and may be subject to delays due to factors beyond our control, such as weather conditions or carrier delays.

5. Order Tracking:

  • Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
  • You can track the status of your order using the provided tracking number through our website or the shipping carrier's website.

6. Shipping Restrictions:

  • Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements.
  • If your order contains restricted items, we will notify you and provide alternative shipping options if available.

7. Shipping Address:

  • Please ensure that your shipping address is accurate and complete to avoid delivery delays or returns.
  • We are not responsible for lost or delayed shipments due to incorrect or incomplete addresses provided by the customer.

8. Shipping Damage or Loss:

  • In the rare event that your order arrives damaged or is lost in transit, please contact us immediately.
  • We will work with you to resolve the issue and arrange for a replacement or refund as necessary.

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact our customer service team at customerservice@notjustreeds.com. We're here to help!